Susanna Gallani is the Tai Family Associate Professor of Business Administration in the Accounting and Management unit. At HBS, she teaches in various executive education programs, including the Program for Leadership Development, Managing Health Care Delivery, Driving Corporate Performance, several custom programs, and courses on the strategic implementation of Value-based Health Care. She has previously taught Executing Strategy in the MBA elective curriculum and Financial Reporting and Control in the required curriculum. She collaborates with Harvard Medical School by teaching and co-directing the Health Care Delivery and Leadership module in the required course Essentials of the Profession II. She teaches in the post-graduate medical education programs Surgical Leadership Program and Leadership in Medicine: Southeast Asia. 

Joshua Gomez, MPH, is the Business Operations Manager for the Procedural Services Department of Massachusetts General Hospital. He received his Master of Public Health degree from Boston University, specializing in Healthcare Management and Lean Processes. Mr. Gomez's professional expertise spans strategic supply chain management to mitigating communicable disease transmission, focusing on new technologies that enhance clinical outcomes. While at the Santa Barbara County Public Health Department, he partnered with the California Department of Public Health to secure over $500,000 in grants focused on molecular platforms to identify Mycobacterium tuberculosis and other communicable diseases. This funding reshaped Santa Barbara County's Disease Control and Prevention Department, ultimately reducing costs associated with inpatient isolation. Building on his success in Santa Barbara, Mr. Gomez continued to drive innovations, consulting at Boston Children's Hospital and the United States Department of Veteran Affairs, where he has spearheaded strategic initiatives to address clinical capacity issues and challenges surrounding access to care.

Stephen Spring is the Executive Director of Finance for the both the Perioperative Services and the Procedural Services Department at Massachusetts General Hospital. In this role Mr. Spring is responsible for over $2.0B in Gross Revenue and $400M in Expenses. He oversees all aspects of finance including; Non-Physician Compensation; Materials Management; Supply Costs and Analytics and Reporting; Capital Budgeting and Clinical Engineering. Mr. Spring is heavily involved in cost containment efforts, Contracting and overall Supply Chain activities with-in the MGH and throughout The Mass General Brigham Enterprise. Mr. Spring also participates or chairs several Mass General Brigham System committees and Value Analysis Teams.

Andrew Schreiner is the current business manager at Northwestern Medicine, where he started this journey in his professional career in Decision Support before switching to Perioperative Services a year and a half ago. Andrew has a bachelor's degree in finance from the University of Iowa and a Masters in Health Analytics from Northwestern University. He is a firm believer in the power of data in the healthcare space and enabling others to make informed decisions with it.

Nyleen Flores, BA, FMSP, CPMSM, CPCS, CPCO, CASC is a healthcare executive with a wealth of experience and passion for healthcare services management. Nyleen is a Marquis Who's Who honoree for Excellence in Healthcare Administration, a credentialing subject matter expert with experience in private specialty practice management, provider enrollment, surgical center administration and medical staff services management. Her background in healthcare and commitment to operational excellence ensures healthcare facilities provide an exceptional and unique healthcare experience for all patients. Additionally, her experience includes coordinating, evaluating, planning, developing, and improving the credentialing processes for multiple healthcare systems. Volunteer experience includes serving as the Chair of the Subject Matter Expert Subcommittee, Professional Development Council and Leadership Selection Committee for the National Association of Medical Staff Services.

Janet Carlson is a distinguished healthcare professional and an accomplished Executive Director of ASCs, Chief Executive Officer (CEO), President, and Director of Nursing (DON) of multiple Ambulatory Surgery Centers (ASC) across the country. With a relentless commitment to delivering exceptional patient care, Janet has made significant contributions to the ASC industry throughout her Nursing career. She is considered a key opinion leader in the ambulatory surgical space, has lobbied on behalf of ACSA on Capitol Hill, and speaks multiple times a year on a national level.

Fawn Esser Lipp is the Executive Director of a multi-specialty ASC in Franklin WI. She serves on the Board for the Association of Wisconsin Surgery Centers and is past president of Southeastern WI AORN chapter.

She has 20 years of Operating Room experience including transplants and cardiac, scrub nurse, and sterile processing. Fawn has spent the last 10 years of her nursing career in the ambulatory setting and has performed many roles in the operating room environment.

Bob Winandy is the chief executive officer of Infinity Medical Management, which provides independently owned and operated healthcare organizations with administrative and staffing services. He has been a nurse for almost 20 years and has spent his whole career in the surgical services field. In 2021, he started Infinity Medical Management to provide administrative and staffing services to a local ambulatory surgery center and now that company provides services to 15 independent medical practices in the area.

Jacqueline Gardocki, MBA, MSN, BSN, CNOR, CASC is the Manager of Luckow Pavilion, Same Day Services and Pain Management of the Valley Hospital in Paramus, New Jersey. Committed to the growth and success of Valley Hospital's outpatient surgical departments and organization, Jacqueline has been breaking barriers as an emerging leader in her field. Nominated as Valley Hospital's Nurse Leader of the Year and leader for evidence-based practices at Valley Hospital from the Ohio State University, she has been involved in system-wide performance improvement projects with her work in standards of care and outcomes for outpatient surgical patients to increase patient and staff satisfaction. Since October 2023, she has been presenting on the topic of caring leadership and advocating for nurse in correlation to retention and engaging staff. Since 2023, along with her colleague DeAnna Kearney, these leaders have been podium presenting across the East Coast with the titled speech "Change the Vibe! Leadership strategies to increase staff retention and engagement."

Jacqueline has earned bachelor's degrees in biochemistry and physics from Kutztown University and went on to earn her bachelor's degree in nursing at Dominican College in New York. She holds dual master's degrees, M.B.A. and M.S.N., from Grand Canyon University. In addition to her professional achievements, she enjoys spending all her free time with her family, traveling, and DIY's around her home.

DeAnna Kearney MSN RN CAPA is the manager of Endoscopy of the Valley Health system in Ridgewood, New Jersey. In this leadership role she is responsible for the management of all endoscopy outpatient procedures and oversees the staffing for the preoperative, postoperative, and intraoperative areas. She received her diploma in nursing from Riverside School of Professional nursing, her bachelor's degree in nursing from Ramapo College of New Jersy in 2011, and her MSN from Chamberlain University in 2024. She holds a certification in peri-anesthesia nursing and is committed to promoting certification in her team.

DeAnna's promotion to manager has fostered her passion to make a difference as a caring leader. Evidence-based research led her to partner with Jackie Gardocki and prove that "caring practices" lead to engagement and improved patient and staff satisfaction. DeAnna is committed to the growth and success of her department and organization and in 2021 had her first poster presentation on Opioids at the ASPAN national conference.

DeAnna is an active member in the hospital wide VIBE committee and sits on several committees including the professional practice council and the healthy work environment hospital and regional chapters. She coordinates the collection and shipping of care packages for the US military. She was privileged to be part of the evidence-based practice education within the Valley Health system from the Ohio State University in 2020 and recent recipient (2023) of the Valley Hospital President's Azzara Scholarship. In 2024, she received the Nurse leader of the Year award in her organization.

DeAnna promotes shared governance and encourages employees to seek new knowledge. DeAnna seeks to be a leader that cares and promotes an atmosphere where those around her can focus, know they are cared for and thus can provide extraordinary care to patients.

Katie Breudigam is the Department Manager IV, OR Operations at the Cleveland Clinic. She has been with the Cleveland Clinic in various roles for nearly 18 years. More specifically, she has been a Department Manager IV role for 4.5 years. Katie oversees 18 locations and 31 caregivers who schedule the surgeries for Enterprise Ohio Market. In her role, she has transformed the OR scheduling workflow from paper to paperless. She has aligned the Ohio and Florida locations for surgery scheduling. By focusing on efficiencies in processes, duplicative work has been eliminated thus shifting efforts to other improvements to OR Scheduling.
She thrives on change, innovation and technology implementations. Her passions are teamwork, serving leader management model, and operating room efficiencies.

Natalie Bright, MBA, MSN, RN, CNOR is the Director of OR Operations, Long Term Acute Care Hospitals, and Inpatient Rehab Facilities for the Ohio Market at the Cleveland Clinic. She started her career in the perioperative setting as a registered nurse in the operating room and has transitioned into several leadership roles over her tenure at the Cleveland Clinic. Natalie also served as a Captain in the US Army Reserves Nurse Corp and was honorably discharged in 2007.
She thrives on innovation, teamwork, process improvement, and uses her down-to-earth humor to break the ice with new colleagues. Her passions include operating room optimization, analytics, service line movements, and leveraging new technologies help to foster access perioperative patients.

Collin is a Certified Registered Nurse Anesthetist (CRNA) and currently serving as Chief of Anesthesia for Physician Partners of America. He received his Master's in Nursing and Anesthesia from Rush University in Chicago, IL, and has been practicing since 2000.

During his career, Collin has provided anesthesia services for a wide range of surgical cases including open-heart, specialized thoracic, general surgery, orthopedic, and in-office sedation. Collin's approach and appreciation of comfort for overall patient experience is notable in practice.

As Chief of Anesthesia, Collin actively partners with other departments to collaboratively increase patient safety, reduce errors in scheduling, and to streamline operational workflows. Adhering to reimbursement guidelines, Collin is a financial advocate for this nationwide ASC organization.

Jason Goodwin began his nursing career as a Navy Nurse Corps Officer in 2002, deploying in 2003 with the U.S. Marines during Operation Iraqi Freedom, performing primary surgical trauma care on the frontlines of battle. His service finished at the rank of Lieutenant, being awarded the Presidential Unit Citation and 3 Naval Achievement Medals.

Serving in numerous perioperative leadership roles, Mr. Goodwin worked with Kaiser Permanente, UC Davis Medical Center, Vizient, Sutter Roseville Medical Center, as the Assistant Administrator of Procedural Services, and currently, Assistant Professor of Nursing at Sacramento City College. Mr. Goodwin has numerous years of experience with regulatory issues, quality and safety, evidence-based care, and nursing administration. Mr. Goodwin is the President of Innovative Cultures Consulting LLC, a Perioperative Efficiency and Med / Legal Consulting firm.

Mr. Goodwin holds a Bachelor of Science in nursing from the University of Southern California as well as a Master of Public Health and a Master of Science in nursing from the University of Massachusetts Amherst. He is married to his wife Kelly for 21 years and have two children, Paige, 16, Palmer 13.

As Vice President of Facility Development, Deb Yoder guides the Compass team as we collaborate with health system and physician partners to design, plan, and launch de novo ambulatory surgery centers and HOPD-to-ASC conversions. She has successfully executed more than 15 ASC facility launches.

Deb spearheads many aspects of ASC development, including initial site selection, feasibility studies, and construction oversight. She works closely with health system and physician partners, architects, contractors, engineers, and regulatory agencies to ensure that our ASC projects meet quality standards, adhere to budgetary constraints, and comply with relevant regulations and accreditation standards such as those set by the Accreditation Association for Ambulatory Health Care (AAAHC).

As a trained nurse and experienced healthcare leader, Deb works to improve evidence-based patient care, quality standards, patient satisfaction, and financial outcomes. She is a skilled mentor to new leaders and fosters positive, profitable work environments.

Deb earned a Diploma in Nursing at St. Luke's School of Nursing, a Bachelor of Science in Nursing at Allen College, and a Master of Healthcare Administration at Ohio University. She has written articles for ASC Focus: The ASCA Journal and has spoken on de novo ASC builds, remodeling, and other facility topics at AORN, ASCA, and Becker's.

Outside of work, Deb enjoys time with her family, gardening, home décor, and exploring the pages of a good mystery novel.

Trevor Adkins is the Director of Surgical Services at Hutchinson Regional Medical Center. With 14 years of experience in surgical services, including 11 years in leadership roles and 3 years as a director, Trevor has been instrumental in the financial and operational success across various ASCs and hospitals. He earned his Bachelor's degree in nursing from the University of St. Mary and a Master's in Business Administration, Healthcare Management from Western Governors University. Outside of work, Trevor enjoys golfing, biking, and spending time with his wife Suzy and their three sons.

I. Naya Kehayes is a Partner and the Ambulatory Surgery Practice Leader for ECG Management Consultants. She has spent more than 30 years in the healthcare industry and over 25 years in consulting.

She has devoted her career to working with ASCs, hospitals, and physician practices with a proven track record of serving clients as a strategic adviser in ASC operations, hospital-to-ASC surgery migration and strategy assessments, managed care contracting, and business analysis. She has provided direction to a number of national health organizations on the issues of managed care contracting, the integration of ASCs into health systems, and the revenue implications associated with evolving payment systems and structures.

Jasmine Hampton-Nicholson, MSN, RN, CNOR, embodies a commitment to excellence and innovation as the Associate Vice President of Perioperative Services at Temple University Hospital, overseeing operations at both the Main and Chestnut Hill Campuses. With a distinguished career spanning over 20 years, Jasmine has leveraged her expertise through progressive leadership roles to inspire and empower her team to deliver exceptional outcomes.
In her current capacity, Jasmine holds a pivotal role in the healthcare ecosystem, directing the full spectrum of surgical services. From the meticulous coordination of the operating room to the seamless management of the Post-Anesthesia Care Unit (PACU), Sterile Processing Department, Pre-Admission Testing, Endoscopy, and Materials Management, she ensures that every facet of the surgical journey is optimized for patient safety and satisfaction.
Jasmine's leadership philosophy is rooted in a deep understanding of the intricacies of surgical care coupled with a relentless pursuit of excellence. She fosters a culture of collaboration and continuous improvement, empowering her team to embrace innovation and adapt to evolving healthcare paradigms.
Beyond her professional endeavors, Jasmine's Philadelphia roots run deep, anchoring her to the vibrant culture and culinary scene of her city. A passionate traveler, she finds inspiration in exploring new destinations, broadening her perspective and enriching her life experiences. Equally at home with a good book in hand or savoring the flavors of a new restaurant, Jasmine embraces life's pleasures with zest and enthusiasm.
As Jasmine continues to chart new horizons in healthcare leadership, her unwavering dedication to patient-centered care and operational excellence serves as a beacon of inspiration for her colleagues and peers. With her visionary leadership and compassionate spirit, she is poised to continue making a profound impact on the future of surgical services at Temple University Hospital and beyond.

Ms. Roberts is the founder and CEO of Periop Accreditation Readiness, LLC (PAR). In addition, she works with the Ascension National Regulatory Rapid Response team. Previously, she filled the role of Director in the Cost Management Department prior to transferring to the Quality & Safety/Regulatory and Compliance Department within Premier's GPO. She has over 12 years of consulting experience in the healthcare industry. She has led new business development efforts, aided in physician recruitment, initiated and implemented omnichannel marketing to increase revenue 37% in the first year and negotiated low-cost contracts for new and existing perioperative services. Ms. Roberts has led organizations through successful regulatory and compliance surveys with CMS, The Joint Commission (TJC) and the AAAHC. In addition, she has led mock surveys with recommendations for improvement in processes, policies and procedures, infection control, and regulatory and compliance standards in hospital systems covering all standards in all areas across the U.S. Ms. Roberts is also an author, conference speaker, and educator at AORN conferences.

Stephanie Casanova is the Director of Procedural Business Services at Massachusetts General Hospital. She is the primary facilitator for the New Product Introduction Process and actively participates in initiatives directed at achieving cost savings. Mrs. Casanova also leads the analyst team responsible for creation and maintenance of the perioperative operational and capital budgets. Mrs. Casanova holds a BS and MBA from Bentley University.

Gail Avigne, MSN, BA, RN is a principal consultant at Press Ganey Associates Inc., Gainesville, FL. As surgical services and operating room director at Shands Medical Center, University of Florida, she managed 27 ORs, the postanesthesia recovery unit, and two outpatient ambulatory centers. Currently she partners with hospital and medical practice clients to improve the patient experience. She was named OR Manager of the Year in 2004 by OR Manager, Inc. She has an ADN and a BA from Castleton State University in Vermont and an MSN from Grand Canyon University.

Moustafa Bleik is a leading expert in perioperative data management and quality assurance at King Faisal Specialist Hospital and Research Center in Riyadh, Saudi Arabia. He directs initiatives in quality management, risk assessment, and the NSQIP program, focusing strongly on enhancing operational efficiency and patient workflows. His responsibilities also extend to scheduling, managing block utilization, handling cancellations, ensuring first case on-time starts, and optimizing turnovers. As the coordinator of the perioperative committee, Moustafa collaborates extensively with nursing, anesthesiology, and surgical teams to optimize workflows from pre-anesthesia to post-operative care. He is instrumental in monitoring and adjusting operational KPIs and processes, ensuring streamlined perioperative operations.

Fadi Fares has been the Head Nurse for the Day Surgery Unit (DSU), Post-Anesthesia Care Unit (PACU), and Pre-Anesthesia Clinic (PAC) at King Faisal Specialist Hospital and Research Center since 2015. His leadership has been pivotal in enhancing patient care and operational efficiency across these critical units. Fadi's dedication to clinical excellence is reflected in his strategic approach to managing patient workflows, optimizing patient recovery processes, and ensuring high standards of patient safety and comfort. Under his guidance, the DSU, PACU, and PAC have seen significant improvements in procedural efficiencies and patient outcomes. Fadi's innovative strategies include implementing advanced nursing practices, developing team capabilities, and fostering a collaborative environment that aligns with the hospital's goals for quality and efficiency. His efforts have not only improved patient satisfaction but also streamlined operations, making a substantial impact on the hospital's service delivery in perioperative care.

Michael Schiller is the Executive Director for the Association for Health Care Resources & Materials Management, a professional membership group of the American Hospital Association. As the organization's subject matter expert, he brings over 35 years of health care supply chain experience to this role. In this capacity, Schiller collaborates with industry and regulatory leaders from across the health care field on various supply chain, advocacy and resiliency initiatives.

Kim earned her improv comedy pedigree from Chicago's lauded Second City Conservatory, where her teachers included Steve Carell and Stephen Colbert. Kim also studied under improv legends Del Close and Charna Halpern at Chicago's ImprovOlympic (iO), sharing the stage with classmates Amy Poehler and Tina Fey. During this interactive session, Kim Green Hiller will share the transformative power of using improvisation to help with team collaboration to boost performance.

Hazel Boyd is the Operations Manager of Perioperative Services at Boston Children's Hospital. In addition to managing the OR supply chain she chairs the new product, equipment, and technology request committee and provides leadership over the Central Processing Department. Prior to joining Boston Children's in 2013, she began her career in the operating room while serving in the United States Army for eight years. She completed her undergraduate program while on active duty and worked to complete her graduate program shortly after her transition to the civilian sector.

Over the past 20 years in Perioperative Services, Hazel has taken on more responsibilities and held a variety of titles from Director of Surgical Services to Business Director of Perioperative Services. She has worked in multiple enterprise systems requiring her expertise and focus on multiple campuses. At Children's her work extends beyond the hospitals walls where she has collaborated with Learning & Development to train others in High Reliability Principles. She has extensive experience with central processing, inventory management, Perioperative Construction & Design, OR software development, change management, and preference card maintenance and cleanup. Hazel lives with her family north of Boston, MA, and she is an avid runner and philanthropist.

Bethany Daily is the Executive Director, Perioperative Services and Healthcare Systems Engineering at Massachusetts General Hospital. Her responsibilities include the strategic direction of information systems, statistical & financial reporting, process improvement, human resources management, and facilities planning. Bethany is the MGH Program Director for the MGH/MIT Collaboration, which uses operations research methods to optimize patient flow in many areas throughout the hospital.

Ms. Daily received her Bachelor of Arts at the University of Michigan-Ann Arbor and her Master of Healthcare Administration at University of North Carolina-Chapel Hill.

Matt Ruby has over 9 years of perioperative experience and is currently the Business Operations Director for Surgical Services at Northwestern Memorial Hospital. In this role, he has financial and operational responsibilities for 60 operating rooms and associated support areas. Prior to his role with Northwestern Medicine, he worked for a perioperative consulting firm, where he worked with many hospitals to build their surgical programs. His professional passions include block management, data reporting, and governance structures. Matt holds a BA from Brandeis University and an MHA from the Sloan Program in Health Administration, Cornell University. He also earned his Lean Healthcare Certificate from the University of Michigan College of Engineering in Ann Arbor, Michigan. When out of the office, you can find Matt spending time with his family or out on the golf course.